Terms and Conditions

1. Who we are

TravelSim is operated by In2uitions FZCO, a company registered in the United Arab Emirates, at IFZA, Dubai Silicon Oasis ("TravelSim", "we", "us"). These terms apply when you use travelsim.cloud or our apps, and when you buy from us. By creating an account or buying a plan, you agree to them.

Questions about these terms: [email protected].

2. What we sell

We sell prepaid travel eSIM data plans, which we buy from our network partner and deliver to you digitally. Unless a plan says otherwise:

• Plans are data only. They do not include a phone number, calls or SMS, but calling and messaging apps work over the data connection.
• Each plan shows its data allowance, validity, the countries it covers, and the networks and speeds it uses. Speed and coverage depend on the local networks and can vary by location.
• Some plans have a daily allowance. After it is used, speed may be reduced or data stopped until the next day, as described on the plan.
• Each plan says when its validity starts, usually when the eSIM first connects to a supported network in a covered country, and by when it must be installed.

3. Your device

Before you buy, it is your responsibility to check that your device supports eSIM and is unlocked, meaning it is not restricted to one carrier. Our compatible devices list is a guide, not a guarantee, because support can depend on the model, region and carrier. An eSIM can usually be installed only once, so do not delete it from your device while you still need it.

4. Your account

• You must be at least 18, or have the permission of a parent or guardian, to buy from us.
• You can sign in with a one-time code sent to your email, or with Google or Apple. Keep access to your email and sign-in accounts secure. You are responsible for purchases made through your account.
• Give us an email address you can receive mail at, because we send your eSIM and receipts there.
• You can delete your account at any time from your account page.

5. Prices and payment

• Prices are shown in the currency you choose. Prices in currencies other than US dollars are converted from US dollars at a recent exchange rate, and you are charged the amount shown at checkout.
• Payments are processed by Stripe. We never see or store your full card number. If you choose to save a card, Stripe keeps it, and you can remove it at any time.
• Prices, discounts and promotions can change at any time, but never for an order you have already paid for. If a price changes while you are checking out, we show the new total before you pay.
• Promo codes and discounts apply only as described, cannot be exchanged for cash, and may be withdrawn if misused.
• Your bank or card issuer may charge its own fees, such as for foreign currency transactions.

6. Delivery

After payment, we order your eSIM from our network partner and show the installation details in your account and by email, usually within minutes. If we cannot deliver an eSIM you paid for, we refund you in full automatically.

7. Top-ups

Some eSIMs can be topped up with more data or days. The options available for your eSIM are shown in your account. Top-ups follow these terms and our refund policy, and there may be a limit on how many times an eSIM can be topped up.

8. Refunds

Refunds are covered by our Refund Policy, which forms part of these terms.

9. Fair and lawful use

You agree not to use our plans or website:

• for anything unlawful, fraudulent or harmful, or in breach of the local network's rules;
• to resell plans without our written permission;
• to send spam, attack networks or systems, or interfere with other users;
• with stolen payment details or another person's account.

Network partners may apply fair use limits. We may suspend or cancel an eSIM or account involved in misuse or fraud, and we may decline any order.

10. Service and liability

• Mobile service depends on networks we do not control. We do not guarantee coverage, speed or uninterrupted service in every location.
• We are not liable for indirect or consequential losses, such as missed bookings, lost business or roaming charges from another provider.
• To the extent the law allows, our total liability for any order is limited to the amount you paid for it.
• Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

11. Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order. For significant changes, we will notify account holders by email.

12. Governing law

These terms are governed by the laws of the United Arab Emirates. Disputes will be heard by the competent courts of the United Arab Emirates, without affecting any right you have to bring a claim in your country of residence under its consumer laws.

13. Contact

In2uitions FZCO. Email: [email protected].