Refund Policy

1. eSIMs you have not installed

You can cancel an eSIM and get a full refund within 30 days of purchase, as long as it has not been installed on a device. Go to My eSIMs, open the eSIM, and choose "Cancel this eSIM and get a refund". We cancel the eSIM with our network partner first, then refund you.

2. eSIMs that are installed or used

Once an eSIM has been installed, it cannot be cancelled with the network, so it is not refundable. If it does not work because of a technical problem on our side or our network partner's, contact us at [email protected], and we will try to fix it. If we cannot, we may refund you in full or in part. Unused data or days are not refunded.

3. Orders we could not deliver

If we take your payment but cannot deliver your eSIM, we refund you in full automatically, and tell you by email.

4. Top-ups

Top-ups are added to an eSIM that is already installed, so they are not refundable once applied, except under section 2. If a top-up fails, we refund it automatically.

5. How refunds are paid

• Refunds go back to the original payment method, in the currency you paid, for the amount you paid. That includes any discount or promo code, which is not returned.
• Your bank usually shows the refund within 5 to 10 business days.
• We do not refund for a device that is not compatible or not unlocked. Please check before you buy.

6. Contact us first

If something is wrong, email [email protected] before disputing a charge with your bank. That is usually faster for you, and it lets us fix the problem.